Privacy Notice

This Privacy Notice (the "Notice") describes how we collect, use, disclose and safeguard Personal Data when you visit the Website or use its related applications and online gaming services, including when you open or use an account, play casino or sportsbook products, take part in promotions or the loyalty programme, deposit or withdraw funds, or get in touch with us (together, the "Services").

Player balances on the Website are held in cryptocurrency, and some bonuses and loyalty features on the Website are shown in USDC. Any financial or payment information we handle in connection with the Services is processed for the purpose of providing these crypto-denominated gaming services.

Who is responsible for your Personal Data?

The Services are operated by the company running the Website (the "Company", "we", "us" or "our"), which decides how and for what purposes the Personal Data described in this Notice is processed.

Privacy requests may be sent to the privacy contact e-mail address published on the Website.

We handle Personal Data in line with the data protection, gaming and other legal and regulatory requirements that apply to our business.

What Personal Data do we collect?

The data we process varies according to how you use the Services and which features you choose. It may fall into the categories below.

1. Account and contact information

When you register, whether on the Website itself or via an affiliate landing page, and while you use your account, we may collect:

• your full name, date of birth and home address;
• your e-mail address and telephone number;
• your account or user ID and other details linked to your account;
• your language and communication preferences; and
• details of promotions, bonuses and the loyalty programme, including your loyalty points and level or status.

2. Information you choose to give us

We may collect information that you decide to share with us while using the Services or communicating with us, such as:

• messages sent by e-mail or through live chat;
• feedback and suggestions; and
• complaints, reports and any other information you send us.

3. Identity, age verification and compliance information

Where this is needed to confirm your identity or age, to protect the Services or to meet gaming, anti-money laundering and counter-terrorist financing obligations, we may process:

• identity and age-verification data, including data obtained from reliable and independent documents, databases or other sources used to check the details you have given us;
• the results of identity checks and the information used for customer due diligence and ongoing monitoring;
• where applicable AML/CTF rules require it, information about your source of funds and about whether regulatory restrictions or enhanced due diligence apply to you, including in connection with politically exposed persons and financial sanctions; and
• account, payment, deposit, withdrawal and gaming transaction data used for compliance monitoring and the related record-keeping.

4. Device, technical and usage information

When you use the Services, we may collect technical and usage data, including:

• your IP address, location data and unique device identifiers;
• your browser type, operating system, language setting, times of access and the website or domain that referred you to the Services;
• the pages you view, your browsing behaviour, clicks and other actions you take on the Services; and
• any other technical data needed to run, secure and improve the Services.

5. Gaming, account, loyalty and responsible-gaming information

When you use the Casino, Sports, Promotions or Loyalty Program sections of the Website, we may process the data generated by that activity, including:

• the games you play, your bets or wagers and related account activity;
• your winnings, losses and other gaming or sportsbook transaction data;
• your player balance and account history, with balances held in cryptocurrency;
• bonus and promotion data;
• loyalty points, loyalty level or status and related loyalty activity;
• gaming limits set by you or applied by us, and other responsible-gaming controls, where used;
• any self-exclusion or other account restriction and the related requests; and
• data on your gaming activity and account behaviour used for responsible-gaming monitoring and player protection.

6. Payment and cryptocurrency-related information

To process deposits and withdrawals and to keep player balances in cryptocurrency, we may process the financial and transaction data needed to provide the Services. This may cover the payment or transaction method, the amount, date and status of the transaction and any other details that we or the relevant payment provider need in order to execute the transaction and update the account balance accordingly.

7. Marketing and communication information

If you agree to receive marketing, we may process your contact details, communication preferences and the information needed to send you relevant messages, offers and product news. We may also use information about your relationship with the Services to tailor offers and communications to you.

Why do we use your Personal Data?

We use Personal Data only for purposes linked to running and protecting the Services, verifying players, meeting gaming and AML/CTF obligations, supporting responsible gaming, communicating with players and improving the player experience. Depending on the activity and the applicable law, we rely on the performance of our contract with you, our legitimate interests, your consent or the need to comply with legal or regulatory obligations.

Where processing is based on your consent, you can withdraw that consent at any time. Where it is based on our legitimate interests, applicable law may give you the right to object.

Personalisation and profiling

We may use information about your relationship with the Services for player segmentation, quality assurance, aggregated reporting, understanding and developing our relationships with players, and tailoring products and offers. This helps us run and improve the Services and send players communications and offers that are more relevant to them.

Who do we share Personal Data with?

We disclose Personal Data only where this is needed to provide, run, protect or improve the Services, to communicate with you, or where the law requires or permits disclosure. Recipients may include:

• our authorised staff and personnel who need access to carry out their duties;
• e-mail service providers, who may receive your e-mail address and Company user ID where needed to deliver communications and related services;
• SMS service providers, who may receive your mobile number for SMS messages, registration verification or security features;
• payment providers that process deposits and withdrawals, who may receive, where needed, your name, date of birth, e-mail address, address, postal code, city, country, telephone number, account alias and transaction details;
• casino and other game providers that help us deliver the Services;
• player support providers that help us deal with player requests and communications;
• service providers that support maintenance, analytics, audit, fraud detection, marketing and development;
• sports governing bodies, payment service providers and financial institutions where relevant to the Services;
• public authorities, regulators, law enforcement agencies, courts or other parties where the law requires or permits disclosure; and
• a buyer, successor or other relevant party in connection with a sale, merger, acquisition or other change of control.

If you decide to share content about yourself or the Services on a social media platform, whatever you publish is governed by that platform's settings and privacy practices and may be shared further by others.

How long do we keep Personal Data?

We keep Personal Data for as long as your account is open and for as long as we need it for the purposes set out in this Notice. Once an account is closed, we may keep information where this is necessary to meet legal or regulatory obligations, manage risk, resolve disputes, maintain security, prevent fraud, support responsible gaming, enforce our terms or meet other legitimate operational needs.

Some records are subject to specific regulatory retention periods. In particular, under applicable AML/CTF requirements, transaction records must be kept for at least five years, and customer due diligence records must be kept for at least five years after the business relationship ends or, where relevant, after an occasional transaction. All other Personal Data is kept only for as long as is reasonably necessary for the relevant purpose or as required by any other applicable legal or regulatory obligation.

Closing your account does not always mean that all of your Personal Data can be erased straight away, as some information may have to be kept for customer due diligence, transaction record-keeping, regulatory, fraud prevention, responsible gaming, security, dispute resolution or other lawful purposes.

How do we protect your Personal Data?

We use technical and organisational measures designed to keep Personal Data safe. These include regular monitoring for vulnerabilities and possible attacks, annual penetration testing, security training for staff, proportionate protection of our networks and infrastructure, and restricting access to authorised personnel with a genuine business need.

No system can be guaranteed to be fully secure. You are also responsible for keeping your login details and the devices you use to access the Services secure.

Your privacy choices and rights

Depending on the law that applies to you, you may have the right to:

• Access your information - ask us to confirm which Personal Data we hold about you and to give you access to it.
• Correct or update your information - ask us to correct Personal Data that is inaccurate or incomplete.
• Request deletion - ask us to delete Personal Data where deletion is allowed and there is no legal or operational reason for us to keep it.
• Withdraw consent - withdraw your consent where processing is based on it.
• Object - object to processing based on our legitimate interests where applicable law gives you this right.
• Manage marketing - choose which marketing communications you receive, or opt out of them altogether.
• Raise a complaint - contact us if you have concerns about how your Personal Data is handled.

To exercise any of these rights, or to ask us to review, correct, update or remove your information, please write to us at the privacy contact e-mail address published on the Website.

We may have to keep certain information for customer due diligence, transaction record-keeping, regulatory, fraud prevention, responsible gaming, security, dispute resolution or other lawful purposes.

Account closure and marketing

When you close your account, we will remove your Personal Data from our marketing and communication channels and stop using it for any further marketing profiling within 72 hours, while keeping any information that is still needed for the purposes described above.

You may opt out of marketing communications at any time. We may still send you service, account security or other operational messages where these are needed to provide or protect the Services.

Complaints

If you wish to complain about the Services or about how your Personal Data is handled, please contact us using the details below. The complaint procedure is also described in the Players Complaints Policy and the Terms and Conditions available on the Website.

Changes to this Privacy Notice

We may revise this Notice from time to time to reflect changes to the Services, our processing practices or applicable requirements. Changes take effect once the revised Notice is published on the Website. Where applicable law requires additional notice or consent for a material change, we will take the appropriate steps to provide it.

Contact us

If you have any questions about this Notice, would like more information on how we process Personal Data or wish to exercise a privacy right, please contact us using the privacy or customer support e-mail addresses published on the Website.